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Policies & FAQs

What time is check-in / check out?
May I arrive at THE suite to check-in early?

Our standard suite check-in time is 3:00 p.m.and standard check-out time is 11:00 a.m. Arrangements can be made for early check-in or late check-out depending on other reservations.

What is the cancellation and refund policy?

We realize that sometimes plans change. In order to be fair to other prospective guests at Heritage House Suites and to avoid unnecessary charges, cancellations must be made at least 7 days prior to arrival date. Regrettably, we must assess a one-night charge per room for cancellations that don't comply. All reservations are guaranteed after the cancellation notification date, at which time a one-night deposit will be charged to your account. No-shows and abbreviated reservations will be charged for the entire reservation. Heritage House Suites is not responsible for weather conditions or personal emergencies.

Reservation policy

Payment in full must be made during the initial reservation.

What form of payment can we use?

Visa, Master Card, and Discover.

What is the minimum age to secure room reservations?

All guests 21 years of age and above may secure reservations.

What about parking at heritage house?

Private parking is available behind Heritage House entering from School Street. Please remember when leaving that School Street is a one way street and you must make a Right.

Can I reserve a specific suite?

Yes, we have 6 unique suites available at this time in Heritage House.

How do I get driving directions to Heritage House?

For your convenience we have listed several different driving directions with maps to Heritage House, please click on the Directions tab.

How far away is Heritage House located from IUP?

IUP is just 2 short blocks from Heritage House.

How far away is Heritage House located from downtown Indiana?

Heritage House is only 2 blocks from Philadelphia Street, where you will find many fine restaurants, local bars and shopping. Indiana Mall is just a short drive. Other local information can be found at

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